This is a translation for your convenience. In the event of any discrepancy, the German version of this cookie policy (Cookie-Richtlinien) is authoritative.
When you use our website (including mobile pages or mobile apps), we and other third-party companies may collect information using cookies or other technologies (for simplicity we refer to all these technologies as “cookies”).
A list of the companies that use cookies, and information about how they use them, can be found in our cookie consent tool. It is always available in the bottom corner of our pages.
When you visit our websites, create an account or buy tickets, you agree that we and third-party companies may use cookies in accordance with your cookie settings. You can change your settings at any time using the cookie consent tool. For information about how your personal data is used, see our privacy policy (link to the relevant privacy policy.
What are cookies?
A cookie is a small text file containing small amounts of information that is passed to your computer via your web browser so that the website can remember who you are.
How long a cookie stays on your computer depends on whether it is a permanent or “persistent” cookie or a session cookie. Session cookies are temporary cookies that remain on your computer until you leave the website. Persistent cookies remain on your computer after you have finished browsing, until they expire or are deleted.
A pixel tag, sometimes also called a web beacon, is an invisible image with a line of code placed in an e-mail message or on a web page. Cookies can be divided into first-party and third-party cookies. “First-party cookies” are cookies that Ticketmaster / Live Nation places on your device, while “third-party cookies” are cookies controlled by another party but placed on your device when you visit our website. For example, we use Google Analytics cookies to collect information about the user experience on our website.
What are cookies used for?
Cookies can be assigned to one of the following categories: strictly necessary cookies, analytics cookies, functionality cookies and advertising cookies. The table below contains more information about each category.
Strictly necessary cookies |
These cookies are necessary for our website to work. They allow you to move around the site and use its features. Necessary services, such as being able to access protected areas, cannot be provided without these cookies. One example is staying logged in during your visit. Without these cookies the website could forget you and you would have to log in again constantly. When you buy tickets, cookies make sure they are still in your basket when you go to the checkout. |
Analytics cookies |
These cookies collect information about how people use our website, e.g. which pages are visited most often and how people move from one link to another. The information collected on our open website is aggregated together with information from other people's use of our website. If you have logged in to the customer portal, we may link information from the cookies to your account. Overall, these cookies give us analytical information about how our website is working and how we can improve it. |
Functionality cookies |
These cookies allow us to store your preferences and adapt our website so that it offers you enhanced features and content. These cookies can be used, for example, to store your user name (but not your password); they can also be used to store changes to text size, font and other parts of pages that you can customise. |
Advertising cookies |
These cookies are used to send you marketing and advertising communications tailored to you, based on what you have browsed or bought or shown an interest in. We use these cookies together with third-party companies that provide tools allowing us to group you with other users so that these messages and adverts can be targeted. For example, if you browse our websites or apps, put tickets in your basket or make a purchase, you may subsequently see adverts or messages about those or similar events. This might be an advert on Facebook, search results in Google or an e-mail from us reminding you that you still have tickets in your basket. All third-party companies we work with comply with the industry standards for online behavioural advertising (“OBA”), to make sure you are not personally identified and that you have the option to opt out in future. |
How to manage cookies from this website
In addition to our cookie consent tool, most browsers let you manage your cookie settings, e.g. have the browser notify you when you receive a new cookie, or use the setting to disable cookies altogether. If you decide to disable or delete cookies entirely, some websites will not work as well, since they rely on cookies to provide the service you want (see “strictly necessary cookies” above).
If you do not want to allow us and third-party companies to use cookies in our e-mails, e.g. pixel tags, the best way to do that is not to enable images when you view our e-mails. In other words: view the e-mail in plain text only. Some web browsers and e-mail clients have settings or extensions to disable or block such cookies, for example Google Mail.
Changing your browser settings
You can change your browser settings to limit the type of cookies that can be used. You will usually find these settings in the “Options” or “Preferences” menu of your browser.
For more information, see the links below or the “Help” menu of your browser.
Cookie settings in Internet Explorer
Updates to this cookie policy
We may update this policy from time to time. Please check this policy regularly for changes.