General Terms and Conditions Openair Frauenfeld
1 General provisions
- Openair Frauenfeld is a festival organized by First Event AG, hereinafter referred to as the “organizer”.
- By purchasing an admission ticket to the festival, the purchaser accepts these General Terms and Conditions. The holder of an admission ticket who has not purchased his admission ticket via the ticket providers designated by the organizer or who has otherwise become the holder of an admission ticket accepts these General Terms and Conditions at the moment he takes possession of the admission ticket.
- The festival takes place outdoors in all weathers.
- The instructions of the organizer’s staff must be strictly followed. Failure to do so will result in expulsion from the festival grounds without refund of the ticket price. The organizer reserves the right to take civil and criminal action.
- The festival area consists of the following cordoned-off sections: Festival area, VIP zone, camping areas and the festival parking lot. Access to the festival area or individual areas is only possible with a valid admission ticket at the access times published for the respective category on the organizer’s website.
- The festival visitor agrees to being recorded as part of the audience before, during and after the festival in image, sound and video recordings. These recordings may be used and exploited commercially and without compensation by the organizer and/or third parties. He expressly and irrevocably waives the assertion of his personal rights in this regard.
- Festival visitors must be at least 16 years old. Under 16s may only enter the festival if accompanied by a parent or guardian or with the written consent of a parent or guardian. The organizer declines all responsibility and/or liability in the event of non-compliance.
2 Program
- The organizer has no influence whatsoever on the design and content of the artists’ performances. The organizer accepts no liability in this respect.
- The organizer reserves the right to change the content and/or the program of the festival at any time and without prior notice.
3 Noise immissions
- There is a risk of possible damage to hearing and health at concerts due to the volume. Earplugs are provided at the entrances to and at special locations on the festival grounds.
- The organizer declines all responsibility for any damage to hearing or health.
4 Security
- The organizer’s security service will carry out security and admission checks at all official entrances to and along the festival site and for the entire duration of the festival.
- The security service carries out random bag checks and body searches in consultation / cooperation with the local police authorities.
- The right to refuse festival visitors entry to the festival area or to expel them from the festival area for good cause is reserved. If the festival visitor is not at fault, the organizer may, at its own discretion, refund the purchase price of the admission ticket. Non-compliance with these General Terms and Conditions constitutes good cause.
5 Access to and behavior on the festival grounds
5.1 Traffic
- Parking on the access roads to the festival site and on the festival site (excluding festival parking lots) is strictly prohibited.
- Vehicles parked on the access roads or not in the festival parking lot will be towed away without prior notice and at the owner’s expense. The vehicle owner is liable for costs and must bear all expenses as soon as the towing service has been ordered.
- Vehicles are parked at your own risk.
- If possible, public transportation should be used.
5.2 Entry
- The admission ticket must be exchanged for a control wristband at the official cash desks and exchange stations of the organizer. The control wristband is personal and non-transferable.
- Every person entering the festival area (excluding the festival parking lot) must wear the control wristband securely fastened around the wrist before entering.
- Damaged control wristbands that are not worn securely around the wrist do not entitle the holder to use the organizer’s services, in particular admission, and are invalid.
- Depending on the wristband, the control wristband entitles the holder to enter the festival grounds, the campsites and the VIP zone for the duration stated on the admission ticket.
- Lost admission tickets, free tickets or wristbands will not be replaced.
- Persons who remain on the festival grounds (excluding the festival parking lot) without a properly attached wristband will be turned away and reported.
- The organizer reserves the right to change the admission times without prior notice. The organizer accepts no liability for delays in admission.
5.3 Recordings
- Image, sound, film and video recordings of the artists performing at the festival are not permitted. Recordings for private use are generally permitted.
- The commercial use and exploitation of image, sound, film and video recordings of the artists performing at the festival, of festival visitors or of the festival infrastructure is prohibited.
- Violations will be prosecuted under civil and criminal law.
5.4 Further rules
- Prohibited objects and animals on the festival grounds are:
- Parasols, umbrellas and (flag) poles
- All firearms, spraying, stabbing, striking and slashing weapons as well as other objects classified as dangerous, in particular pocket knives (penknives)
- Cameras with digital or analog SLR cameras with/without interchangeable lenses, film and video cameras and audio recording devices
- Selfie and GoPro sticks etc.
- Drones and other airworthy devices, with or without cameras
- Rollerblades, skate- and kickboards, roller skates, bicycles, baby carriages, etc.
- Glass
- Pyrotechnic articles, petards, dry ice
- Straw (bales) and similar products
- Household goods, sofas, etc.
- Animals
- You may bring 3 liters of drinks per person in freely selectable units to the campsites, but not to any other parts of the site.
- There is a simple deposit system for all types of tents. Regardless of whether it is a pavilion tent, igloo tent, military tent or other variants – a deposit of CHF 20.00 must be paid for each tent. The CHF 20.00 will be refunded at the end of the festival on presentation of the tent (incl. token) at the exit.
- A deposit of CHF 2.00 is charged on every drink purchased on the festival grounds. The deposit will be refunded at all bars and drinks stands. Organized collection of deposits by individuals or organizations – even under the guise of a “good cause” – is prohibited without prior consultation with the organizer. In the event of non-compliance, such persons will be expelled from the festival site without refund of the ticket price.
- The stay on the cordoned-off campsite is only permitted with a festival ticket during the opening hours communicated by the organizer.
- Only persons with a valid festival ticket and a valid camping voucher are permitted to stay on the cordoned-off campsite. Access and stay is only possible during the opening hours communicated by the organizer.
- No fires may be lit on the festival grounds without the permission of the organizer.
6 tickets
- Tickets can only be purchased from the ticket providers designated by the organizer.
6.1 No right of return or refund
- Under no circumstances is there a right to return the ticket or a right to a refund of the purchase price of the ticket.
- In particular, festival visitors also acknowledge that changes may be made to the festival line-up at any time, even at short notice, whether this is due to a change in performance times or an artist not performing at all. These and similar circumstances do not justify either a right to return the ticket or a claim for reimbursement of the ticket price.
6.2 Resale of admission tickets
- The purchase of tickets for the purpose of resale is prohibited. The organizer shall carry out appropriate checks and may block and declare invalid tickets purchased for the purpose of resale. The organizer reserves the right to take civil and criminal action.
7 Liability
- To the extent permitted by law, any liability of the organizer for its own conduct and for the conduct of its auxiliary persons is excluded. In particular, the organizer and its auxiliary persons are not liable for bodily injury or financial loss caused to festival visitors by third parties (e.g. stand operators).
- The organizer is not responsible for lost or stolen items. Lost property will be handed in to the Frauenfeld lost and found office after the festival.
8 Final provisions
- If the festival has to be canceled or postponed due to force majeure (e.g. war, death or illness of an artist, severe weather, disasters, riots, threat, warning or act of terrorism, epidemics, pandemics, official ban or non-approval of the festival through no fault of the organizer, etc.), there is no right to return the ticket or to a refund of the purchase price of the ticket, but the ticket can only be exchanged for a ticket for the next edition of the festival. In exceptional cases, the organizer may decide at its own discretion and on a case-by-case basis whether to refund the purchase price of the ticket instead, minus a handling fee of 10% of the purchase price (maximum handling fee CHF 50.00). There is no entitlement to a refund.
- If the festival has to be interrupted or canceled due to force majeure, there is no entitlement to a return of the ticket, a refund of the ticket price or an exchange for the next edition of the festival. Any temporary interruption of the festival after the opening of the festival (e.g. due to bad weather) is deemed to be an interruption of the festival. Any interruption of the festival after the opening of the festival (e.g. due to an official ban) is deemed to be a discontinuation of the festival.
- Amendments to these General Terms and Conditions must be made in writing.
- There are no collateral agreements.
- The organizer reserves the right to amend these General Terms and Conditions at any time. Amendments shall be deemed to have been accepted unless objected to within 30 days of publication.
- These General Terms and Conditions shall be governed exclusively by Swiss law, excluding its conflict of law rules and the Vienna Sales Convention. The exclusive place of jurisdiction for all disputes shall be Frauenfeld, Switzerland.
November 2025
